London
Sureserve Group
Sureserve Group provides comprehensive renewable energy, solar PV, and decarbonisation services for social housing and public sector projects across the UK.
Sureserve Group is a leading UK energy and compliance services group, providing sustainable energy solutions, compliance services, and essential maintenance for social housing, public buildings, and commercial organizations. Founded in 1988, the group has grown into a nationally recognized provider with operations across the UK, supporting thousands of homes and businesses in improving energy efficiency and reducing carbon emissions.
The company’s mission is to create safer, warmer, and more sustainable homes and workplaces by combining technical expertise with customer-focused service. Its vision is to play a central role in supporting the UK’s transition to a low-carbon economy, helping communities reduce energy costs while contributing to national net zero targets.
Through its network of specialist subsidiaries, Sureserve Group delivers services ranging from renewable energy installations to heating, electrical compliance, insulation, and energy efficiency upgrades. With a proven track record and decades of experience, the group has established itself as a trusted partner for housing associations, local authorities, and commercial clients.
Sureserve Group and its subsidiaries operate under recognized UK industry certifications, including:
Sureserve Group provides warranties in line with UK renewable and compliance industry standards:
English
Over 35 years (Founded in 1988)
Thousands of renewable energy, compliance, and efficiency projects delivered across the UK
If I could give 0 stars I would ...its a absulute joke of a company from customer service on the phone to engineers booking appointments and just never show up. I call to find out whats happend to the engineer I get lied to everytime. Customer services on the phone are unprofessional and rude. I have been 9 days without hot water and just got told it will be another weekend without hot water again.. I have 2 children under five so should be priority.
Worst company I honestly don’t why my housing association gives this company any business. All the wasted journey fees there making money on. There a joke. I have spent the last 12 months trying to get this poxy old gas heater unit removed from my home and they can’t even book the right engineer in. They have been here 3 times including this morning and still havnt got a clue what to do. We all have work to do ain’t got time sit around and wait for someone to then tell us he can’t do the job. So called engineers used to be multi skilled now there labelled with different types. So unprofessional and a waste of my time. I have sent them photos and clear instructions on what needs to be done which I shouldn’t need to yet they seem to struggle with this.
If I could give it 0 stars I would. Never known such an incompetent and useless company in my life. No wonder they're only advertising as a social housing provider, they'd be bankrupt if they were working in the private sector. They have bought out the private contracts for Swale Heating BUT are failing to deliver the service paid for. Every time an engineer turns up to replace a part, it doesn't work and they find yet another fault. They make an appointment to come back then don't show, and don't phone to advise. Two weeks with no heating or hot water for an 83 year old dementia patient. Three weeks with no heating.
Yes, Sureserve Group is a well-established UK company specializing in energy services, compliance, and sustainable heating, including solar solutions.
They operate across the UK, delivering renewable energy, heating, and compliance services to residential, commercial, and public sector clients.
Their services are designed to improve energy efficiency, reduce carbon emissions, and support the UK’s net-zero targets.
