London
So Energy
So Energy supplies 100% renewable electricity and gas to UK homes, focusing on affordable green energy with excellent customer service.
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So Energy is a UK-based renewable energy supplier and solar solutions provider committed to making clean energy affordable, transparent, and customer-focused. With operations in London and across the UK, the company offers a range of services, from supplying 100% renewable electricity and gas to delivering solar PV installations and energy efficiency solutions.
Founded with a mission to simplify the energy market, So Energy is built on the values of fairness, sustainability, and innovation. The company has grown into a trusted energy provider with over 2,000 customer reviews, maintaining a strong reputation for clear pricing, green tariffs, and customer service.
With average ratings of 6–7.5 across product quality, installation, warranties, and financing, So Energy balances affordability with sustainability, helping thousands of households and businesses reduce carbon footprints and energy costs. Their vision is to lead the way in a cleaner energy future by combining renewable generation with cutting-edge technologies that deliver long-term value.
So Energy partners with reputable brands and manufacturers to ensure efficiency and sustainability:
So Energy operates with or in line with industry standards such as:
So Energy provides warranties aligned with UK solar market standards:
English
Several years of experience in renewable energy supply and solar services
Hundreds of renewable energy and solar projects across the UK
We are genuinely sorry to hear about your experience and understand how frustrating this situation has been for you. At So Energy, we take all customer concerns seriously, including those raised publicly. We respect our customers' right to share their experiences, and we work within Trustpilot’s guidelines to ensure reviews accurately reflect genuine customer interactions. We want to clarify that any reports we make to Trustpilot are in line with their policies and are not intended to silence valid criticism.
I had a contract with So Energy for many years and built up a credit balance. I asked them to refund the credit and they refused, repeatedly. Eventually I closed my account, making sure my account balance was zero and reported them to the regulator who agreed they should have refunded the credit balance and fined them £75. Which they paid. And to my surprise, a year later I found they have now put a notice on my credit file that I owe them money. Of course I've filed an objection at the credit agency. I recommend to stay well clear of this dishonest company who went downhill fast after they were acquired.
I moved into my property and immediately switched both my gas and electricity to Octopus Energy. I contacted SO Energy by phone to notify them of the switch. The advisor took my details and then went silent — they never called me back. Since then, I have emailed SO Energy multiple times (10 June, 7 July, 17 July, and 30 July) regarding ongoing bills, requesting a full itemised breakdown of charges and confirmation that I am not liable for the previous tenant’s debt. Despite this, all emails were ignored. SO Energy has continued to send bills and demand letters, including letters:
So Energy customers can cut electricity bills significantly by generating their own clean energy.
Yes, they provide free, no-obligation consultations to guide customers in adopting solar power.
Their solar packages are designed to reduce household carbon footprints and support the UK’s net-zero targets.
