Gemsolar

We asked Gem Solar to install an Air Source Heat Pump 11 months ago. His quote was competitive and his initial visit was great: as the engineer (rather than a salesman) he was able to give seemingly well-founded advice, with plentiful facts, figures and technical details. The good experience ended there. We've since found out that supplier Mitsubishi Electric had quietly stopped taking orders for the (dual heat exchange) water tank required for our system shortly after we placed our order but when we actually managed to get hold of Steve, he kept telling us to hold on for it. He promised to look into alternatives on several occasions, but never got back to us. Steve is a competent and likeable guy but I think he's been super busy with solar panel installations and he's not had the decency to suggest we go elsewhere. It appears that he just doesn't prioritise customers waiting on back orders, ie: we were not kept up to date and no effort was made to chase our order with the supplier, and promises to come up with alternatives were not acted on. His customer service to me has not been great - he's kept us hanging on for almost a year only for it to fall through. I only found out by calling Mitsubishi Electric directly. On this basis, I would not use Steve Menadue, T/A Gem Solar again.

Without going into too much detail, I already own a heat pump that requires commissioning. An easy job for an experienced heat pump engineer.The person I spoke to tried to tell me how different brands of heat pump vary in complexity and that they couldn't do the job. A disconcerting excuse and one which totally contradicts the claims on their website.

Gem installed solar panels on my house about a year and a half ago. Out of a number of people who came to quote they were by far the most honest and knowledgeable and there was no 'hard sell'... The install was quick and well done and i have had no problems since.. I definately would use them again..