So Energy

We are genuinely sorry to hear about your experience and understand how frustrating this situation has been for you. At So Energy, we take all customer concerns seriously, including those raised publicly. We respect our customers' right to share their experiences, and we work within Trustpilot’s guidelines to ensure reviews accurately reflect genuine customer interactions. We want to clarify that any reports we make to Trustpilot are in line with their policies and are not intended to silence valid criticism.

I had a contract with So Energy for many years and built up a credit balance. I asked them to refund the credit and they refused, repeatedly. Eventually I closed my account, making sure my account balance was zero and reported them to the regulator who agreed they should have refunded the credit balance and fined them £75. Which they paid. And to my surprise, a year later I found they have now put a notice on my credit file that I owe them money. Of course I've filed an objection at the credit agency. I recommend to stay well clear of this dishonest company who went downhill fast after they were acquired.

I moved into my property and immediately switched both my gas and electricity to Octopus Energy. I contacted SO Energy by phone to notify them of the switch. The advisor took my details and then went silent — they never called me back. Since then, I have emailed SO Energy multiple times (10 June, 7 July, 17 July, and 30 July) regarding ongoing bills, requesting a full itemised breakdown of charges and confirmation that I am not liable for the previous tenant’s debt. Despite this, all emails were ignored. SO Energy has continued to send bills and demand letters, including letters: